The following files were discussed in Rex Bennett's Strategic Bank Marketing course during the 2010 Session. GAP Excel Spreasheet 2010.xls (36 KB) Costs Poor Cust Sat 100 Million - 1 Billion 2008 Ver 30 Percent (2009).xls (28 KB) Customer Loss Ratio Model Bank 2010.xls (22 KB) requires Microsoft Excel Customer Loss Model Questionnaire.doc (30 KB) GAP Bank Questionnaire & Example.doc (204 KB) requires Microsoft Word This is Michael Peuler's power point presentation on Financial Planning during the 2010 Session. LSU 2010 - Slides - Financial Planning - Group C.pptx (5 MB) requires PowerPoint Jim Mabry's Bank Regulatory Law power point presentation at the 2010 Session. LSU Banking School - 5.26.10.pdf (1 MB) requires Adobe Acrobat ©2010 Graduate School of Banking at LSU.